Privacy Policy

1) Who We Are

Warmnest Marketplace is an online marketplace where products may be sold by:

• Warmnest directly, and/or
• Third-party sellers (“Sellers”) operating on the Warmnest Marketplace platform.

2) What Personal Information We Collect

We may collect the following personal information:

2.1 Information you provide to us

• Full name and surname
• Email address
• Phone number
• Delivery address and billing address
• ID number (only if required for verification or compliance)
• Account login details (username/password)
• Payment confirmation details (we do not store full card details)
• Order history and product preferences
• Messages you send to our support team or Sellers

2.2 Information collected automatically

When you use our Platform, we may collect:

• IP address
• Device type and browser type
• Location data (approximate)
• Pages visited and time spent on the site
• Referral links and interactions
• Cookies and tracking data (see Cookies section)

3) Why We Collect Your Information (Purpose)

We collect and use your personal information to:

• Create and manage your Warmnest account
• Process orders and payments
• Deliver products to your address
• Provide customer support and handle queries
• Communicate order updates (email/SMS/WhatsApp)
• Process returns, refunds, and disputes
• Prevent fraud and improve security
• Improve our website performance and user experience
• Offer promotions and marketing (only where allowed and you can opt out)

4) Legal Basis for Processing (POPIA)

We process your personal information in accordance with the Protection of Personal Information Act (POPIA) and applicable South African laws.

We process your information because:

• It is necessary to fulfill a contract (your order)
• You have given consent (e.g., marketing communications)
• We have a legal obligation (e.g., tax, fraud prevention)
• It is in our legitimate interest (improving services and platform security)

5) How We Share Your Information

We do not sell your personal information.

We may share your information with trusted third parties only when necessary, including:

5.1 Sellers (Third-party vendors)

If you purchase a product from a Seller, we may share necessary details such as:

• Your name
• Delivery address
• Phone number
• Order details

This allows the Seller to fulfill and deliver your order.

5.2 Payment providers

Payments are processed through secure payment gateways such as PayFast. We do not store your full card details.

5.3 Shipping and delivery partners

We may share delivery information with our courier/shipping partners such as Shiprazor and other logistics providers.

5.4 Service providers

We may use third-party providers for:

• Website hosting and maintenance
• Analytics and reporting
• Customer support tools
• Email/SMS notifications

5.5 Legal requirements

We may disclose personal information if required by law or to protect:

• Our rights
• Customer safety
• Fraud prevention
• Compliance investigations

6) Cookies & Tracking Technologies

Warmnest Marketplace uses cookies and similar technologies to:

• Keep you logged in
• Remember your cart and preferences
• Improve site performance
• Measure marketing effectiveness

You can control cookies in your browser settings. Disabling cookies may affect how the Platform functions.

7) Marketing Communications

We may send you marketing messages (email/SMS/WhatsApp) about:

• New products
• Discounts and promotions
• Warmnest Marketplace updates

You can opt out anytime by:

• Clicking “unsubscribe” in emails
• Replying STOP to SMS messages (where available)
• Contacting us directly at support@warmnest.co.za

8) How We Protect Your Information

We use reasonable technical and organisational measures to protect your personal information, including:

• Secure servers and encryption where applicable
• Limited access to personal data
• Monitoring for suspicious activity
• Secure payment processing through trusted providers

However, no online system is 100% secure. You use the Platform at your own risk.

9) How Long We Keep Your Information

We keep your personal information only for as long as necessary to:

• Provide our services
• Meet legal and tax obligations
• Resolve disputes
• Enforce our agreements

Once no longer needed, we securely delete or anonymise it.

10) Your Rights (POPIA)

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (where legally allowed)
• Object to processing in certain cases
• Withdraw consent for marketing communications
• Lodge a complaint with the Information Regulator (South Africa)

To request any of the above, contact: support@warmnest.co.za

11) Third-Party Links

Our Platform may contain links to third-party websites or services. Warmnest is not responsible for the privacy practices of those platforms. Please review their privacy policies separately.

12) Children's Privacy

Warmnest Marketplace is not intended for children under 18. We do not knowingly collect personal information from minors.

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

We encourage you to review this policy regularly.

14) Contact Us

If you have questions about this Privacy Policy or your personal information, contact:

support@warmnest.co.za

Warmnest Marketplace – South Africa